At Metro EV Charge, LLC we aim to provide you with a seamless and transparent shipping experience. Below, you will find all the essential details regarding our shipping process.

Shipping Information

• Free Shipping: We offer free shipping on all orders within the contiguous 48 states of the USA.
• Shipping Cut-Off Time: Our shipping cut-off time is 5 PM PST, Monday to Friday. Orders placed after this time will be processed on the next business day.
• Order Handling Time: Orders will be processed within 1-20 business days after confirmation.
• Transit times: The typical delivery window is 3-10 business days.
• Estimated Delivery Time: Total delivery time is 4 to 30 business days.

Shipping Carriers

Metro EV Charge, LLC uses the following shipping couriers to deliver your orders:

• UPS
• FedEx
• USPS
• DHL

Important Notes:

• We do not offer international shipping and only deliver to the contiguous 48 states.
• We cannot ship to PO Boxes.
• Occasionally, a product marked as “In Stock” may not be available due to updates in our inventory system.  Please contact our support team to confirm stock availability if needed.

Warehouse Location

Our main warehouse is located at:

Metro EV Charge, LLC

9350 Wilshire Blvd Suite 203
Beverly Hills, California 90212
United States

Order Tracking

Once your order is shipped, you will receive an email with your tracking number and a link to track your package. Please allow 1-2 business days for tracking information to update.

Receiving Your Order

Inspect your order upon delivery to ensure that all items are in proper condition. We take great care in packaging and inspecting your products before they leave our facility.

Missing Items

If you receive an order with missing items, please contact us within 48 hours of delivery. Provide your order number and details of the missing items, and we will resolve the issue promptly.

Damaged or Defective Products

Inspect your products immediately upon receipt. If any item arrives damaged, please report it within 72 hours so we can assist with a replacement or refund. You may be asked to provide pictures of the damaged items. 

Customer Responsibility

It is the customer’s responsibility to provide an accurate shipping address and ensure someone is available to receive the package. Metro EV Charge, LLC is not liable for lost or delayed packages due to incorrect addresses.

Contact Us

For questions regarding our shipping policy or to check your order status, please contact us:

METRO EV CHARGE, LLC

Email: support@metro-evcharge.com
Toll-Free: +1 866-894-1285
Phone: (323) 679-0984
Fax: (323) 679-0985

Business Hours: Monday – Friday: 9 AM – 5 PM (PST) We strive to respond to all inquiries within one business day.