90-Day Money Back Guarantee 

Metro EV Charge is committed to ensuring that our customers are satisfied with our products.  We value our relationship with our customers and offer customers the option of returning new and slightly used products within 90 calendar days for a full refund.  Items must be in their original condition and packaging.  To initiate a return, contact our customer service department by emailing support@metro-evcharge.com or by calling +1 866-894-1285.   

Refund Process

If your return is approved, we will initiate a refund to your original method of payment. Refunds are processed within 10 business days from the date of receipt.

Return Method 

The customer can return the item by mailing it to Metro EV Charge, LLC

Return Label 

Once a return is approved, a shipping label will be emailed to the customer.  The customer must download and print the return label, attach it to the package containing the returned item and send the package to Metro EV Charge.

Restocking Fee

A 0% restocking fee applies to all returned items.

Exchanges

We accept exchanges within 90 calendar days.  Contact our customer service team for exchanges by emailing support@metro-evcharge.com or by calling +1 866-894-1285. 

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 5 business days.  We will guide you through the replacement or refund process.  We may request a photo or video showing the damage. We will arrange for a replacement or refund.

Cancellation Policy

Immediate Cancellation

You may cancel any order within 72 hours for a full refund. Contact us with your order ID to expedite the process.

Contact Us

Questions about the return and refund policy should be directed to:

METRO EV CHARGE, LLC

• Email: support@metro-evcharge.com
• Toll Free: +1 866-894-1285
• Phone: (323) 679-0984
• California Office: 9350 Wilshire Blvd Suite 203, Beverly Hills, California 90212, United States