Q: Are all your products new?

A: Yes, we only sell brand-new products in factory condition, sourced directly from the manufacturer.

Q: How can I place an order?

A: Orders can be placed directly through our website. Simply select your products, add them to your cart, and proceed to checkout where you can enter your shipping and payment information.

Q: What payment methods do you accept?

A: During checkout at Metro EV Charge, you can select from various secure payment methods including Visa, Mastercard, American Express, Discover, Shop Pay, Google Pay, Apple Pay, and PayPal. Our transactions are processed through Shopify Payments, which uses encrypted SSL security to protect your credit card information.

Q: How long does shipping take?

A: After processing, which takes 1-3 business days, the typical delivery window is 6-10 business days, depending on your location and the specifics of your order.

Q: Do you offer international shipping?

A: Currently, we only ship within the contiguous 48 states of the USA. We do not ship to Alaska, Hawaii, PO Boxes, or internationally.

Q: What is your return policy?

A: You can return most new, unopened items within 30 days of delivery for a full refund, minus shipping and a 15% restocking fee. Items must be returned in their original condition. Custom or made-to-order products are only returnable if they arrive damaged or defective.

Q: How do I return an item?

A: To initiate a return, contact our customer service for an RMA (Return Material Authorization) number by emailing [email protected] or calling +1 866-894-1285. No returns will be accepted without an RMA number.

Q: Do your products come with a warranty?

A: Yes, all our products come with a manufacturer’s warranty. The specifics of the warranty can vary by brand and are detailed on each product’s page.

Q: What should I do if my product is defective or damaged on arrival?

A: Please report the issue within 48 hours of delivery by contacting our customer support. We will guide you through the replacement or refund process. Photographs of the damage may be requested.

Q: Can I get help setting up my equipment?

A: Absolutely. Our team is here to provide guidance and support. Contact us via email or phone for assistance.

Q: How can I contact you if I have more questions?

A: You can reach our customer service team by emailing [email protected] or calling us at +1 866-894-1285. We are here to help you Monday through Friday from 9 am to 5 pm Mountain Time.

Q: How can I stay updated on new products?

A: Join our community by subscribing to our newsletter and following us on our social media channels. This way, you’ll always be in the loop about new arrivals.